Privacy Policy

  1. Who We Are

Must Go, Inc (collectively referred to in this document as “Must Go, Inc”, “we” “our” or “us”) is an online travel agency. Our experts offer customized travel and personalized itineraries for travel destinations all around the world. We strive to protect your privacy and we recognize that it is important for you to understand how we may use your personal information.

This Privacy Policy describes the way we may process personal information about our customers, potential customers, and visitors to our website. Please read this Privacy Policy carefully to understand our practices regarding your personal information.

By providing your personal information to Must Go, Inc or by using our website, you agree to the terms of this Privacy Policy, and to receive communications from us via e-mail, and push notification.

  1. Personally Identifiable Information We Collect and How We Use It

Generally, the type of personally identifiable information we may collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel related services and/or products on your behalf. For example, we may collect details such as: your name, residential/mailing address, telephone number, email address, credit/debit card details (including card type, card number, security number and expiry date), passport details, loyalty program / frequent flyer details, information about your dietary requirements and health issues (if any), and other details relevant to your travel arrangements or required by the relevant travel service provider(s) (e.g. airlines and accommodation or tour providers). If you contact us for other purposes, we may also collect personal information about you in relation to those purposes. For example, we may collect your personal information so we can contact you to respond to an enquiry or feedback you have sent to us.

In some circumstances, we may collect personal information from you which may be regarded as sensitive information.Sensitive information may include (without limitation) your racial or ethnic origin, philosophical or religious beliefs or affiliations, sexual preferences or practices, professional or trade associations, biometric and genetic information, passwords and financial information and health information, and (in the USA) any personal information relating to a child under the age of 13. We will only collect sensitive information in compliance with your applicable laws, with your consent and/or where it is reasonably necessary for, or directly related to, one or more of our functions or activities (e.g. to make travel arrangements), unless we are otherwise required or authorized to do so by law. We may also collect information from you when you opt-in to receiving push notifications from us. To the extent permitted or required under your applicable laws, you consent to us using and disclosing your sensitive information for the purpose for which it was collected, unless we subsequently receive your additional consent to use it for another purpose. For example, if you provide health information to us in connection with a travel insurance application you would like to make, you consent to us using and disclosing that health information in connection with arranging that travel insurance on your behalf. A further example is if you disclose your religious beliefs to us because you are interested in, for example, certain holiday packages, in which case you consent to us using and disclosing that information in connection with facilitating your request. We will not use sensitive information for purposes other than those for which it was collected, unless we subsequently receive your consent to use it for another purpose.

  1. How to Control Cookies

You can review your Internet browser settings, typically under the sections "Help" or "Internet Options," to exercise choices you have for certain Cookies. If you disable or delete certain Cookies in your settings, you may not be able to use features of the Site.

To learn more about the use of Cookies by Google for analytics and to exercise choice regarding those Cookies, please visit the Google Analytics Opt-out Browser Add-on.

The opt-outs described above are device- and browser-specific and may not work on all devices. Opting-out through any of these opt-out tools does not mean you will cease to see advertising altogether. Rather, the ads you see will just not be based on your interests.

  1. Personal Information We Obtain from Third Party Sources

Our business partners and service providers, such as payment processors, and analytics providers collect personal information and share some or all of this information with us. For example, we receive personal information from vendors to coordinate events and programs, to facilitate survey activities, to identify prospective customers and to conduct marketing and analytics.

We also collect personal information about you that we do not otherwise have (including contact information, employment-related information and vacation interest information) from social media platforms (for example, Facebook, Twitter, Instagram, LinkedIn and YouTube), blogs (for example, WordPress), and other publicly available databases.

  1. Disclosing Your Information

We may share your personally identifiable information with members of our group, with selected trusted third party business partners and service providers to perform services related to the contracts we enter with you.We may share your personal information with third party service providers who provide services on our behalf to assist in providing our services to you such as payment processing services, marketing, or analytics. We also may share your personal information with any other third parties if this is necessary to protect our or your rights, property, or safety and/or those of others.

We may share your personal information in the event of a business transfer as part of an assets sale to the purchaser or disclose it to a third party in the event of an insolvency. We may, but have no obligation to, notify you of any change in ownership of Must Go, Inc as well as of any choices you may have regarding your personal information.

  1. Security

We have put in place physical, procedural, and technological security measures to help prevent unauthorized access to and improper use of the information we collect online. For example, only authorized employees and authorized third parties are permitted to access personally-identifiable information, and they may do so only for permitted business functions. No website or Internet network can be completely secure. While Must Go, Inc takes reasonable security precautions to secure the personal information that You provide to us against loss, misuse alteration or unauthorized access, we do not guarantee, and you should not expect, that your personal information, searches, or other communications will be fully secure. Any transmission of personal information is done at your own risk.

  1. No Information Collected from Children

Our Site is not intended for use by children under the age of eighteen (18). We will never knowingly collect any personal information from children under the age of eighteen (18).

  1. California Privacy Rights

California residents may opt-out of Must Go, Inc’s disclosure of personal information to third parties for their direct marketing purposes. As detailed above, you may choose to opt-out of the sharing of your personal information with third parties for marketing purposes at any time by submitting a request using the contact information below. We honor all such opt-out requests, and it is our policy not to share personal information with third parties for direct marketing purposes where you have submitted such a request. It is important to note that this opt-out does not prohibit disclosures made for non-marketing purposes.

  1. California Do Not Track Notice

Must Go, Inc does not track its customers over time ad across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. However, some third party sites do keep track of your browsing activities when they serv you content, which enables them to tailor what they present to you.

  1. Changes to our Privacy Policy

We reserve the right to modify this Privacy Policy from time to time in our sole discretion and without notice to you. Must Go, Inc encourages visitors to frequently check this page for any changes to its Privacy Policy.

  1. Contact and Complaints

If you have any questions, concerns, comments, requests, or complaints regarding this Privacy Policy or our use of your personal information, please contact us either by email at travel@mustgo.com or by writing to us at 1111 N. Brand Blvd. Suite E, Glendale CA 91202.